TERMS OF SERVICE

A. Terms and Conditions
§ 1 Scope, customers

I. These general terms and conditions apply to all business relationships between the company KAVULANI / UNITED HAIRSTYLES UG.

Entrepreneurs within the meaning of § 14 BGB are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or self-employed professional activity.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).
III. Customers in Germany and the EU are supplied.

§2 Formation of a contract, storage of the text of the contract
I. The presentation of the goods in our Internet shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. When an order is received in our internet shop, the following regulations apply: The consumer submits a binding contract offer by successfully going through the ordering procedure provided in our internet shop.

The order is made in the following steps:

1) Selection of the desired goods
2) Confirm by clicking the "Order" button
3) Checking the information in the shopping cart
4) Click on the "Checkout" button
5) Re-examination or correction of the entered data.
6) Binding dispatch of the order by clicking the button "order with costs" or "buy"

Before the binding submission of the order, the consumer can return to the website on which the customer's details are recorded and correct or correct input errors by pressing the "Back" button in the Internet browser he is using after checking his details Closing the Internet browser cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email ("order confirmation"). With this we accept your offer.

A contract between the company and the customer is only formed when the company accepts an offer from a customer. The company reserves the right not to accept an order in the event of errors on the website as well as typing and calculation errors.

II. If a customer places an order on the company's online shop, the company will immediately confirm receipt of the order. A confirmation of receipt of the order does not constitute acceptance of the offer, but only informs the customer that his order has been received.
III. When the customer sends an order to the company via the company's online shop, the customer submits an offer to conclude a sales contract with the company.
An acceptance of the offer and the conclusion of a contract with the company follows through an explicit declaration of acceptance by e-mail or by sending the ordered goods to the customer.

The company is entitled to accept the contract offer submitted via the company's website within 5 days of receipt of this offer by the company by means of an express declaration of acceptance or by sending the ordered goods.

If the customer completes his order in the online shop with the payment instruction via PayPal, Google Pay, Klarna, Apple Pay or by credit card, the contract is concluded at the latest when the customer submits the payment instruction.

§ 3 Terms of payment and prices

I. The goods ordered by the customer are paid for by PayPal, Google Pay, Klarna, Apple Pay, credit card or by instant transfer, at the customer's option. Unless otherwise stated below, the customer's payments are due no later than 14 days after the conclusion of the contract. The customer's account is debited after the payment transaction has been completed.

a) Payment via PayPal
The PayPal payment service gives the customer the option of making a payment from their PayPal account.
b) Payment via Google Pay
The customer can use the Google Pay payment service to make a payment from their Google Pay account.
c) Payment via Klarna
Using the Klarna payment service, the customer has the option of making a payment from his Klarna account.
d) Payment via Apple Pay
The customer can use the Apple Pay payment service to make a payment from his Apple account.
e) Payment by credit card
Our customers have the option of paying by credit card (Visa, Mastercard, Amex).
f) Payment by direct transfer
When paying by direct transfer, an online payment system for cashless payment on the Internet is used.

 § 4 Shipping costs and import duties
I. The prices indicated include the statutory sales tax and other price components. In addition, there are any shipping costs. The amount of the shipping costs can be found on the company's website. Prior to purchase, customers will be clearly informed of the shipping cost before placing an order on the order page.
II. In the case of goods deliveries to countries outside Germany, import fees may apply for goods imported, which the customer must bear. The amount of import duties may vary in different customs areas. The customer is responsible for the proper removal of all necessary customs duties and fees.

§ 5 Default of payment
If the customer does not pay a reminder from the company, which is sent after the due date, then he is in default as a result of the reminder. During the delay, the customer will be charged default interest of 5%. The assertion of a higher damage caused by default remains reserved. In the event that we claim a higher damage caused by delay, the customer has the opportunity to prove to us that the damage caused by delay did not occur at all or was at least significantly lower.

§ 6 Delivery, shipping in several packages
I. Delivery is made to the delivery address specified by the customer when ordering. If the recipient/customer specifies a different or alternative drop-off location with the shipping service provider, the transport risk for the package is transferred to the recipient/customer after delivery to the drop-off location.
II. The company is also entitled to send the goods to the customer in several packages when ordering several products, provided this is reasonable for the customer. The resulting additional shipping costs are borne by the customer.

§ 7 Delivery times
I. The delivery takes place here at the latest within 5 working days after receipt of the customer's payment when paying by PayPal, Google Pay, Klarna, Apple Pay, credit card or by direct transfer. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.
II. Two weeks after a non-binding delivery date/delivery period has been exceeded, the customer can request us in text form to deliver within a reasonable period of time. If we culpably fail to meet an express delivery date/delivery period or if we are in default for another reason, the customer must set us a reasonable period of grace to effect performance. If we let the period of grace elapse without result, the customer is entitled to withdraw from the purchase contract.

III. If the customer is in default of acceptance or culpably violates other obligations to cooperate, we are entitled to demand compensation for the damage incurred, including any additional expenses. Further claims remain reserved. For his part, the customer reserves the right to prove that damage of the requested amount did not occur at all or at least was significantly lower.

§ 8 Transfer of risk
I. The risk of accidental loss or accidental deterioration of the purchased item passes to the customer, institution or other persons responsible for carrying out the shipment at the point in time at which the customer defaults in acceptance or as a debtor.

II. If the customer is a consumer, the risk of accidental loss or accidental deterioration of the item sold only passes to the buyer when the item is handed over, even in the case of mail-order sales.
III. The handover is the same if the buyer is in default of acceptance.

§ 8 Transfer of risk
I. The risk of accidental loss or accidental deterioration of the purchased item passes to the customer, institution or other persons responsible for carrying out the shipment at the point in time at which the customer defaults in acceptance or as a debtor.

II. If the customer is a consumer, the risk of accidental loss or accidental deterioration of the item sold only passes to the buyer when the item is handed over, even in the case of mail-order sales.
III. The handover is the same if the buyer is in default of acceptance.

§ 9 Retention of title
I. We reserve ownership of the delivered goods until all claims from the delivery contract have been paid in full.
II. In relation to customers who are entrepreneurs, the company reserves ownership until all claims that we are entitled to from the buyer for any legal reason from the business relationship have been settled.
III. The customer is obliged, as long as ownership has not yet passed to him, to treat the purchased item with care. In particular, he is obliged to insure these at his own expense against theft, fire and water damage at replacement value (only permissible for the sale of high-quality goods). If maintenance and inspection work has to be carried out, the customer must carry this out in good time at his own expense. As long as ownership has not yet passed, the customer must inform us immediately in text form if the delivered item is seized or exposed to other interventions by third parties. Insofar as the third party is not in a position to reimburse us for the court and out-of-court costs of a lawsuit in accordance with § 771 ZPO, the customer shall be liable for the loss incurred by us.
IV. The customer is obliged to notify the company immediately of any attachment or impairment of the reserved goods by third parties.

§ 10 Right of withdrawal and costs of return in the event of withdrawal
I. Consumers are entitled to the statutory right of withdrawal. The company informs customers, among other things, on its website about the existence or non-existence of a right of revocation as well as the conditions, details of the exercise, in particular the name and address of the person to whom the revocation is to be explained and the legal consequences of the revocation. When ordering online, the customer will also be informed in text form of cancellation instructions in accordance with the legal requirements at the latest when the contract is concluded.
II. Consumers have goods that, due to their nature, can be returned normally by post (including parcel services), immediately and in any case no later than 30 days from the day on which the consumer informs the company about the cancellation of this contract, to the company to be returned or handed over. The deadline is met if consumers send the goods before the period of 30 days has expired. Consumers bear the direct costs of returning the goods after 30 days from delivery.
III. According to § 312g Para. 2 No. 1 BGB, the right of withdrawal does not exist in particular for distance contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are.

§ 11 Warranty and Liability
The customer's warranty rights and the company's liability are based on the statutory provisions.

§ 12 Guarantee
All KAVULANI items are guaranteed for 1 year. Unfortunately, our 1-year warranty does not cover loss or theft of parts. We recommend that you contact your insurance/home insurance company directly to make a claim. We are happy to provide you with all necessary proof of purchase, please request this information at info@kavulaniofficial.com.

§ 13 Data protection
I. Our website can usually be used without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. We will not pass on your data to third parties without your express consent. We would also like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Because a complete protection of the data from access by third parties is not possible. The use of contact data published as part of the imprint obligation by third parties to send unsolicited advertising and information material is hereby expressly prohibited. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising being sent, such as spam e-mails. Customers can contact the company at any time for the deletion of user information within the framework of the legal provisions. Further information on data protection can be found in the separate data protection declaration.

B. Customer Information
1. Seller Identity Information
The operator of the website is

KAVULANI/United Hairstyles UG
Neue Amberger Str. 49
D-92655 Grafenwoehr
GERMANY

Email: info@kavulaniofficial.com
Registration court: Grafenwöhr

Registration number: HRB 5327
Sales tax identification number: DE326171938

2. Statutory right of withdrawal for consumers / return and exchange
Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us

KAVULANI/United Hairstyles UG
Neue Amberger Str. 49
D-92655 Grafenwoehr
GERMANY

Email: info@kavulaniofficial.com

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 30 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

Returns and exchanges
Returns and exchanges will only be accepted within 30 days after order and we accept returns if we receive the original jewelery packaging, travel and deployment case, certificate of authenticity and care card in pristine condition. If we do not receive the item as it was sent, we will deduct an amount from the refund or charge for the exchange items for our inconvenience.

An exchange is only possible if the product has manufacturing defects. Payment will remain with us until we ship the exchange item to the customer. An exchange of the same product is only possible twice. If the customer is not satisfied with the exchange item more than 2 times, we recommend returning the item with original documents and packaging and we will refund the payment to the previous payment method within 7 working days.

Outside the European Union:
You are obliged to go to a post office and pay for the return postage. Kavulani is not responsible for lost or stolen packages that are returned to us in transit. Taxes are non-refundable.

Within the European Union:
We bear the cost of returning and exchanging the goods within thirty days of delivery. Exchange is only possible due to manufacturing defects.


You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the cancellation of this contract

KAVULANI/United Hairstyles UG
Neue Amberger Str. 49
D-92655 Grafenwoehr
GERMANY

to be returned or handed over. The deadline is met if you return the goods before the period of 30 days has expired. You bear the direct costs of returning the goods thirty days after delivery. The costs in Germany are estimated at a maximum of around 5 - 10 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3. Information on the essential characteristics of the goods
The main features of the goods result from the respective product descriptions of the products placed in our online store.

4. Information on the formation of the contract
The conclusion of the contract takes place if you place an order via our website, in accordance with § 2 of our General Terms and Conditions.

5. Payment and Delivery Information
Our terms of payment and delivery can be found under § 3, § 4, § 5 and § 6 of our general terms and conditions.

6. Technical steps to enter into a contract
The conclusion of a purchase contract takes place through offer and acceptance. Acceptance by us takes place in accordance with § 2 of our General Terms and Conditions.

7. Information on storing the text of the contract
If you place an order via our website, the text of the contract will be saved by us and sent to you on request by e-mail or post together with the general terms and conditions valid at the time the contract was concluded.

8. Information about the technical means to detect and eliminate input errors
Before submitting a binding order, you can continuously correct your entries using the input devices you use (usually keyboard and mouse). In addition, all entries are displayed again in an overview before the binding submission of the order and can also be corrected by using the input devices you use.
Before the binding order is submitted, there is always the option of canceling an order process by closing your internet browser.

9. Information about the languages available for the conclusion of the contract
German and English are available for the conclusion and execution of the contract as well as for customer service.

10. Information about the legal
Liability for defects for goods and customer service
Customers are entitled to the statutory right to liability for defects in goods.
If you have any questions about our products, you can email us at info@KavulaniOfficial.com at any time.

11. Information on data protection
Our data protection practice is in accordance with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please refer to our separate data protection declaration.

12. Allergic reaction
All of our products are made from natural materials and some natural materials may cause allergic reactions. We recommend that you test our products for a few minutes before wearing them for a long time. If you experience a tingling or irritating sensation, we recommend that you stop wearing our products and return the products to us free of defects within 14 days of delivery with all original packaging and documents. A product refund is not possible after 14 days after delivery via our online shop. By purchasing our products, you have read and accepted our terms of use.

13. Vouchers / Gift Certificates
Redemption
Vouchers can only be redeemed on www.kavulaniofficial.com or in one of our stores.

  • Vouchers can be redeemed via the regular online order form (shopping cart).
  • In stores, the presence of the voucher must be communicated to the seller before completing the purchase. The seller can deduct the voucher value from your shopping cart using the voucher code in the checkout system.
  • If the value of the voucher is not sufficient for your order, you can pay the difference with another payment method approved by KAVULANI/UNITED HAIRSTYLES UG.
  • A voucher can only be redeemed when placing an order or making a purchase on www.kavulaniofficial.com
  • The voucher is transferrable. We can pay with discharging effect to the respective holder who redeems the voucher. This does not apply if we have knowledge or grossly negligent ignorance of the non-authorisation, the legal incapacity or the lack of authorisation to represent the respective owner.

Restrictions
Vouchers are not paid out in cash by the company, calculated with open receivables or transferred to another customer account. A resale of vouchers is also not permitted.

Scam
In the event of fraud, attempted deception or reasonable suspicion of other illegal activities in connection with the purchase of a gift voucher or the redemption of a voucher, KAVULANI and UNITED HAIRSTYLES UG are entitled to close the affected customer accounts and/or use an alternative payment method. There is no entitlement to activation or payment of affected vouchers that were not properly purchased in our online shop or in one of our branches.

Copyright
KAVULANI/UNITED HAIRSTYLES UG is the sole operator of www.kavulaniofficial.com. All materials, description and designs on this website, the website itself are protected by copyright and all other intellectual property rights and materials.

Our naming rights
The Kavulani brand has no affiliation with any person or company selling goods or services online and in stores of the same name. Affiliated companies and public institutions with the Kavulani brand are identified in the terms of use with their first and last name, place of sale, registration number and sales tax identification number.
All rights reserved worldwide.

The general terms and conditions and data protection regulations of KAVULANI/UNITED HAIRSTYLES UG, which can be accessed on the website www.kavulaniofficial.com, apply to the redemption of the voucher.

Our logo
Our brand name and the font and symbol-specific design of all our products are protected by copyright. Using our logo without our permission will result in legal action.

Risk of loss and liability
KAVULANI/UNITED HAIRSTYLES UG assumes no liability for spelling mistakes in the e-mail address of the voucher recipient. Likewise, KAVULANI/UNITED HAIRSTYLES UG assumes no liability for loss, theft, misuse or delayed transmission (e.g. due to technical complications) of gift vouchers.

Last updated: 14.03.2023